Terms of Use

These terms are an agreement between the business that registers a salon account and ClipDesk(legal entity details to be published before public launch). By creating an account or using the service you agree to them. The service is for business use by people aged 18 or over.

You are responsible for what happens under your salon's accounts: keep passwords private, give each staff member their own login with an appropriate role, and remove access when someone leaves. Optional PIN quick-switching identifies who is operating a shared device; it does not replace the device's login.

New salons get a 30-day free trial with full access. Paid subscriptions bill monthly, anchored to your signup day. If a trial or subscription lapses, your salon becomes read-only — your data stays safe and visible, but new work is paused until billing resumes. Plans include usage allowances (for example staff seats and monthly SMS); allowances and prices may change with reasonable notice, and never mid-billing-cycle.

Card payments from your clients run on your own payment account (for example Stripe), created in your name and owned by you — ClipDeskis not a party to those payments, does not hold client funds, and never stores card details (all card entry happens on the payment provider's secure pages). You are responsible for your own refunds, receipts, and tax obligations; the software helps by generating GST tax invoices and applying your published cancellation policy.

Everything your salon enters — clients, pets, bookings, photos, notes — belongs to your business. You grant ClipDeskthe licence needed to store and process it purely to run the service. You can export your data at any time. If you cancel, we send export reminders and permanently delete your salon's data 90 days after cancellation.

You confirm you have a lawful basis for the client information you store, that marketing messages go only to clients who opted in (the software enforces this, and STOP replies are honoured automatically), and that photos are only shared publicly with the client's consent (the software records this and blocks social posting without it). You must not use the service to send spam or to store information you have no right to hold.

Parts of the service depend on third parties — SMS carriers, payment providers, Google, Apple, Meta. If a salon connects an optional integration (for example Instagram publishing or calendar sync), that provider's own terms also apply, and we cannot guarantee their availability.

Don't attempt to access other salons' data, probe or disrupt the service, reverse engineer the software, or resell access without a written agreement. We may suspend accounts that put other customers or the platform at risk, and will tell you why.

We work to keep the service available and your data backed up, but no software is perfect and we do not promise uninterrupted operation. Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. To the extent the law allows, our total liability for any claim is capped at the subscription fees you paid in the 12 months before the claim, and we are not liable for indirect or consequential losses. Keep your own records where the law requires you to (for example tax records).

You can cancel at any time from your account settings; billing stops at the end of the paid period, then the export-and-deletion timeline above applies. We may end the agreement for serious or unremedied breaches of these terms.

If these terms change materially we will notify account holders in the app with reasonable notice. These terms are governed by Australian law. Questions: [email protected]. See also our Privacy Policy.